Booking cancellation is subject to 50% cancellation charges of the full booking amount. If cancellation made within (10)days or less, will be charged 100% of the total payment. For more information and modification on your reservation date please contact us.

1. We only accept bank transfer or cash payment.
2. Please use below bank details for payment.

Bank – Hong Leong Bank Berhad
Current Account No – 35400031588
Account Holder- Serenity Sanctuary Ent

SWIFT Code – HLBBMYKL

• Weekday Rates – Sunday to Thursday
• Weekend Rates – Friday to Saturday / Eve of Public Holiday / Public Holiday / CNY / Hari Raya / December
• Complimentary stay for children below 7 years old limit (4) children only (Applicable in JR House and Whole Resort booking only)
• Discount for 2nd day stay
• All prices are nett.
• Only breakfast is provided, for other meals need to make own arrangements. Fully equipped kitchen with cooking facilities is available in all Villas
• Ample drinking water is provided.
• Full cooking facilities are available in all villas.
• Check in time at 3pm.
• Check out time at 12pm.

• De Serenity is specially designed for those who look to spend quality time with family & friends in this peaceful environment
• Booked guests are not allowed to bring additional guests.
• Walk in guests are not allowed.
• Loud music and rowdy parties are strictly not allowed, the privacy and peace of other guests and our neighbor must be respected.
• Heavy furniture is not allowed to move (Applicable in JR House, Esmeralda House and Common Area)
• Smoking only allowed at the smoking area
• Fireworks and firecrackers strictly not allowed.

• BBQ close to the swimming pool area is allowed only for whole resort booking.
• No swimming is allowed after 10pm